Client Director

Emerson North is seeking a dynamic and strategic Client Director to lead our client services team and drive exceptional results for our valued partners. As a pivotal member of our organization, you will be instrumental in shaping the client experience and ensuring the successful delivery of our services. If you're passionate about building strong relationships, driving business growth, and delivering unparalleled value to clients, we want to hear from you.

Who are we looking for?

You're a seasoned professional with a passion for building meaningful connections and delivering exceptional customer experiences. Your ability to understand and anticipate client needs sets you apart, allowing you to tailor solutions that drive mutual success. You thrive in a fast-paced, collaborative environment, where your proactive approach and problem-solving skills are highly valued.

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Who you are

You're a seasoned professional with a passion for building meaningful connections and delivering exceptional customer experiences. Your ability to understand and anticipate client needs sets you apart, allowing you to tailor solutions that drive mutual success. You thrive in a fast-paced, collaborative environment, where your proactive approach and problem-solving skills are highly valued.

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What we ask of you:

• Proven experience in client services or account management, with a track record of success in building and maintaining client relationships.
• Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve goals and exceed expectations.
• Exceptional communication and interpersonal skills, with the ability to effectively influence and negotiate with internal and external stakeholders.
• Strategic thinking and problem-solving abilities, with a results-oriented mindset and a commitment to driving business growth.
• A passion for delivering outstanding client experiences and a dedication to driving value and innovation in all client interactions.

What you'll do

• Lead and mentor a team of client services professionals, providing guidance, support, and development opportunities to ensure their success.
• Develop and execute strategic account plans to drive revenue growth and maximize client satisfaction.
• Cultivate and nurture strong relationships with key stakeholders, serving as a trusted advisor and strategic partner to our clients.
• Collaborate closely with internal teams to ensure the seamless delivery of our services, identifying opportunities for process improvement and innovation.
• Stay informed of industry trends and client feedback, leveraging insights to drive continuous improvement and enhance the client experience.

Benefits

• Competitive salary package with performance-based bonuses.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Opportunities for professional development and career advancement.
• Collaborative and supportive work environment fostering creativity and innovation.
• Meaningful and impactful work contributing to the success and growth of our clients and organization.

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